Choosing the right food for your pet depends on factors such as age, breed, size, and any specific dietary requirements or sensitivities they may have.

Please reach out to us at info@calibrastore.co.uk and we will ask a few questions to help guide you to the best food for your pet.

For Calibra Veterinary Diets, we recommend consulting with your veterinarian to determine the best food for your pet’s individual needs.

Changing your pet’s food without a transition plan may lead to gastrointestinal upset.

Therefore, you should transition to the new diet gradually to give your pet’s system time to adjust to the change.

Ideally, these transitions should happen over 5-7 days. For most pets, a good diet transition will look like this:
• Day 1: 25% new diet and 75% old diet
• Day 3: 50% new diet and 50% old diet
• Day 5: 75% new diet and 25% old diet
• Day 7: 100% new diet

Some pets with sensitive stomachs, food allergies, or other gastrointestinal diseases may need an even longer transition period.

All Calibra products have recommended feeding guidelines on the back of their packaging.

We are incredibly confident in the palatability of Calibra pet food, so much so that we offer a 100% money-back guarantee. However, to facilitate this guarantee effectively, please adhere to the following guidelines to qualify for a refund.

1. Eligibility
• Each household in the United Kingdom is eligible for a refund on one pack of cat food and one pack of dog food from the listed ranges below, excluding supplementary foods.
• Multiple claims from the same household will not be accepted.
• Valid reasons for dissatisfaction will be considered only if the food has been introduced correctly through a gradual transition (we recommend a 5–7-day gradual transition from the old diet to the new).

o Calibra Life
o Calibra Expert Nutrition
o Calibra Verve (Excluding snacks)
o Calibra Veterinary Diets (Excluding snacks)

2. Claims Process
• Claims must be made within one month of the purchase date as indicated on a valid invoice.
• The company reserves the right to refuse invoices that are unclear, soiled, out of date, or from locations outside of the UK.
• Applicants must submit a completed form including their full name, address, email, phone number and a statement (10+ words) explaining dissatisfaction within one month of purchase to info@calibrastore.co.uk. Calibra Palatability Guarantee Form
• Alternatively, you may post the completed form along with the required documents to Covetrus UK, College Mains Rd, Dumfries, DG2 0NU.

3. Disqualification
• The company reserves the right to disqualify individuals attempting to manipulate receipts. Submission of invalid receipts may lead to account freezing or deletion.

For more information about our Privacy and Legal information please visit: Privacy Policy

We understand that you have the best intentions but do not feed your pet a veterinary diet without consulting with your veterinarian.

Prescribing a veterinary diet is at their discretion, based on a thorough clinical examination and history. Diets are part of treatment plans, and your pet should be under the supervision of a veterinary surgeon when switching to a veterinary diet.

Calibra specialises in selling high-quality pet food that is nutritionally balanced and made with premium ingredients. Our pet food is carefully formulated to meet the specific dietary needs of different breeds and ages, ensuring optimal health and wellbeing.

Unfortunately, we are unable to make any changes to your order once your order has been processed, however your order can be collected and returned once you have received it. A small handling fee will be applied.

Yes, a member of our team will contact you to make you aware at the earliest possible time. However, if you have any further queries, please email info@calibrastore.co.uk

Yes, all packaging is recyclable, please follow the gov.uk website for more details on how to recycle correctly.

Yes, we offer free shipping on all orders over £40.

We currently delivery to the UK mainland only.

Tracking details will be sent by email at the point of dispatch where possible. For any other tracking queries, please contact info@calibrastore.co.uk.

Please email info@calibrastore.co.uk with your order number and one of our team members will investigate this for you.

Orders placed will typically be delivered within 2-3 working days.

Yes, we can ship your order to a different address than your billing address.

If you have received a damaged item, please take a clear photograph of the damaged item and send this, along with your order details, to info@calibrastore.co.uk for us to investigate.

Our returns policy can be found here Terms & Conditions

If you wish to return an item you’ve received, it must be unopened and in good condition. We must be notified within 14 days of receipt of order.

Once your refund request is approved, we will initiate the refund process which should take 3 – 5 working days. For any refund requests, please email info@calibrastore.co.uk

Please email info@calibrastore.co.uk for any queries you may have.

Please email info@calibrastore.co.uk for any complaints you would like to raise.

Yes, you can request a call back from one of our Calibra ambassadors. However, for medical advice, it is essential to consult your veterinarian first. Our team can assist with non-medical enquiries and provide general nutritional support.

Of course, please email info@calibrastore.co.uk detailing your issue and one of our team members will reach out to assist.

Please enter your discount code at checkout.

Yes, Calibra store offers a wide range of dog food options that cater to different dog breeds and ages. Whether you have a puppy, adult, or senior dog, you can find the perfect food to meet their nutritional needs and support their overall health.

Choosing the right dog food for your pet depends on factors such as their age, breed, size, and any specific dietary requirements or sensitivities they may have. We recommend consulting with your veterinarian to determine the best food for your dog's individual needs.

Unfortunately, we do not accept returns or exchanges for dog food due to safety and hygiene reasons. We recommend starting with small quantities or purchasing sample sizes to ensure your pet enjoys the food before committing to a larger purchase.

You can contact us by emailing info@calibrastore.co.uk. Our customer support team will be happy to assist you with any questions or concerns you may have regarding our products or your order.